Tag : RIM

RIM/Blackberry Down – Switch Fails – Data Traffic Stifled

RIM has really created a monster today.  RIM global outage caused by core switch failure and the fix under way.  Also the backup system also didn’t work, RIM explains in detail in many press releases.  BlackBerry service delays experienced by users around the world on Tuesday were caused by a core switch failure within the infrastructure of Research in Motion (RIM), the company said late Tuesday.  A RIM spokesman said service was beginning to be restored to normal around 2 p.m. ET, although there would be further delays as backlogs in data are cleared. It was the second outage or “delay,” as RIM put it, in two days affecting users in numerous countries.  RIM’s system is designed to failover to a back-up switch, but the failover system “did not function as previously tested,” according to a statement issued by RIM at 5 p.m. ET.  When the failover did not function, a backlog of data was generated. The company is working to clear that backlog but have not given a date or time when all items will be resolved.  There should be automatic ways in which the system recovers from this type of event. Any vendor who runs this type of mission critical service must constantly be reviewing disaster recovery solutions.

The latest problems occurred in two phases, with a 12-hour outage Monday morning affecting some BlackBerry users in Europe, the Middle East and Africa, according to RIM. That problem was fixed, the company said, without explaining the cause.  Then at about 10 a.m. ET Tuesday, wireless carriers in the U.K. and Egypt reported outages that continued for hours.  RIM said an hour later that the delays affected some customers in South America, Europe, the Middle East, Africa and India, but didn’t immediately offer an update about the underlying problem.
Tweets and other reports blamed a server outage in Slough, U.K., where RIM operates a data center, but the company would not comment on those reports. The Slough data center would serve much of Europe and the Middle East, analysts said. RIM also run a data center near its headquarters in Waterloo, Ontario.  But a data center outage in the U.K. or Canada probably wouldn’t explain service problems in South American countries, such as Brazil, Chile and Argentina, analysts noted.  RIM doesn’t usually explain the cause of its outages and disruptions. In the past, those outages have lasted one or two days and only in a certain region of a country or a portion of a continent, not over several continents as happened Monday and Tuesday.  In March 2010, there was an outage in both North America and the U.K. on Wi-Fi-ready BlackBerry devices that were not connected to Wi-Fi. A more severe December 2009 outage in North America was related to a BlackBerry Messenger update.

New Blackberry Flip Phone- More Stable (Model 9670) – Sprint

Blackberry’s old flip phone was simply not a good product and many of our clients had this unit and it always broke in one way or another.  The OS side of the unit worked fairly well with little problems, it was more on the hardware side.  The button construction, as well as the flip hinge always seemed to break in one form or another. BVA would also get a lot of feedback that the signal was poor on the phone when other Blackberry’s got full signal. I had the opportunity to play with one last week which was a pleasant surprise and I am sold on it.

Interestingly enough it still was a popular phone for many executives due to the flip feature and the small physical footprint that it has. It does have a 5 Mexa-pixel camera which is pretty slick and has good resolution.  The BlackBerry 9670 Flip Phone (Blackberry Style) is for Sprint, the second smartphone from RIM running the new Blackberry 6 OS.  It is the first BlackBerry flip phone with a full, four-row QWERTY keyboard.  This makes typing on the phone so much easier and the keys are the same size as a regular Blackberry keypad.  The clamshell flip phone design is sturdy and polished, an attractive form factor seemingly fitting for a BlackBerry. Unfortunately, the Style does not support Sprint’s 4G WiMax network, instead offering 3G EVDO Rev A and 802.11n for connectivity.  The Style comes with two low resolution screens—an external screen showing the clock, waiting message indicators, callerID information or media information when the Style is closed—and an internal screen for normal operation when open.

BVA Recommends Blackberry Server Enterprise Express Edition!

Recently, BVA began recommending the Blackberry Server Enterprise Express edition to many of our small to medium sized clients due to the fact that it is now FREE. This seems to be a move by RIM due to the fact that there are so many Active-Sync phones (iPhone, Droid, HTC-EVO, etc…) that are flooding the market and can accomplish the same tasks as a blackberry (sync contacts, calendar, and email) with no expensive server.  It is extremely cost effective and very functional, and allows all of your mobile devices to be managed from a central location.

What is the price?

It’s free! Yep that is correct it now costs you nothing! You simply download the application and install it in your existing exchange environment (We recommend you have a professional do the install).

What do I need?

You need to have existing infrastructure with a Microsoft Exchange server or Small Business Server. It will support up to 75 users when installed on top of the Exchange server. If you require more users, it is recommended that you install it on a separate server.

What features does it have?

Although it is now free, there are still many features available. Blackberry Server Enterprise Express edition has an easy to use web based management console that can be accessed from any PC, making it very easy for consulting companies and administrators to create and manage users.

It also offers multiple IT policies to help govern your workforce. You can also push out applications, create groups, and even push device software updates seamlessly to the users.

GET IT NOW!

If you feel that your organization could benefit from this great FREE piece of software, let BVA help. We have installed the Blackberry Server Enterprise Express edition in a wide variety of environments and configurations. From a single small business server to companies with many servers, we can help you accomplish the task.

For more information on Blackberry Enterprise Express Edition, please see the video below.

[youtube]http://www.youtube.com/watch?v=9hlQX58IgGQ[/youtube]