Samsung has permanently discontinued production of the Galaxy Note 7, and my what a road it has been. From catching a Jeep on fire to halting a plane from take off, the Galaxy Note 7 explosions continued to cause worry among it’s users despite the first recall and replacement. Sales of the flagship phone were halted yesterday due to the replacement models still encountering the same explosive defect.
Samsung said that “taking our customer’s safety as our highest priority, [so] we have decided to halt sales and production of the Galaxy Note 7,” according to the Associated Press
Samsung knows the Note 7 is quickly turning into a money pit for the company and a serious hazard for users. The initial recall and replacement was estimated to cost Samsung nearly a billion dollars. Sadly, the Note 7 came very highly recommended and was predicted to sell over 20 million devices. Only 2.5 million were actually sold. In addition, the company’s shares fell eight percent today, swiping $17 billion from the company’s value.
If you own a Note 7 replacement, the verdict is out and the phone is still not safe. Power down and get yourself a refund.
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Great news for Samsung users that have been using their Note 7 with extreme caution the last few weeks, replacements will be in stores Wednesday, September 21st! The recall transitioned from voluntary to mandatory as the US government’s Consumer Product Safety Commission (CPSC) issued a deathknell due to the lithium-ion battery overheating. According to the CPSC, Samsung received 92 reports of batteries overheating, 26 reports of burns, and 55 reports of property damage including fires in cars and garages. The CPSC recommends powering down the device immediately and seeking a replacement or refund from your wireless carrier, retail store, or Samsung directly. You can get the exact same Note 7 with a new, non-exploding battery, starting Wednesday, September 21st.
The Note 7 was widely successful before the recall, selling a million devices. However, the recall itself is estimated to cost Samsung $1 Billion. Ouch.
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Due to the growing number of Galaxy Note 7 explosions, the FAA has put some restrictions in place for those that still dare carry the Note 7 around. Virgin Australia, Qantas, and Jetstart have banned passengers from charging their Galaxy Note 7 in flight. A proactive move for the airlines, as the Australian aviation authorities did not direct them to initiate the ban. Following a global recall of the smartphone, I think it is safe to say the airlines had the full right to ban the phones for fear of explosive fire.
As for United States airlines, the Federal Aviation Administration said in a statement that it “strongly advises passengers not to turn on or charge these devices on board aircraft and not to stow them in any checked baggage.”
As of now, no reports have surfaced of any explosive activity in flight due to the Galaxy recall, and hopefully none will. You may have heard about the man in St. Petersburg, Florida that left his phone charging in his Jeep. He left the Jeep parked in his driveway while he moved furniture inside and came out to a vehicle engulfed in flame. Another story of a small boy surfaced this past week. The boy was rushed to the hospital for extensive burns due to a Note 7 explosion while the little boy was holding the phone and watching videos.
When Samsung released the recall on September 1st, 35 confirmed cases worldwide of Note 7 explosions while charging had occurred.
Samsung Electronics Australia mobile vice-president Richard Fink, has said that the recall was voluntary in order to protect customers. “The safety and ongoing satisfaction of our customers is our top priority,” Mr Fink said.
The recall of 2.5 million devices is expected to cost Samsung more than $1 Billion. Not to mention the terrible timing, with the iPhone 7 launch the following week.
If you would like to educate yourself in more detail about the information presented in this blog post please visit : www.pcmag.com www.thesun.co.uk www.pcworld.com