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Acronis Backup & Recovery 2012 has Some Serious Issues

Acronis has some issues that need to be addressed; bva has been a serious fan of this product, but in older versions that were rock-solid.  I would have to tell you that we are very disappointed with version 2012 and even worked with them directly and even their most tenured technician had problems getting it to work.  Also to talk candidly, that technician never got it set up correctly.  Bva got a full registered copy of Acronis 2012 True Image.  We installed it on a brand new server with a lot of resources as well as a hefty storage target. This storage target has about 7 TB of usable disk space for back up images.  This was the first time we installed this version and we had issues at every turn.  A summation of the problems are as follows:

When installed, Acronis started making problems including:

  • Incredible slowing the speed of the server. When installed, everything was running very slow, enormously time consuming program launch, everything freezes.
  • Once Acronis was installed via testing, everything runs as fast as before.
  • The server agent refused to load properly and when we got them to install they could not be seen by the back up server(main console).
  • Acronis spent several minutes to show the interface. If the backup is lunched (often this freeze the server).
  • Bva found the restoration process problematic and painful.
  • When we started the recovery from backup, Acronis restarted the server which is ridiculous and would get errors such as “Impossible to read the source. Try the destination again”.

bva then reached out to support and chatted with an Acronis technician, according to a GM of the local office, a Guru where we sat on the phone for 2 hours, reconfigured it from scratch, and they still could not get the back up to work properly.  The biggest issues that we see with this product is as follows:

  • Difficult to install and configure, needs to be a lot easier
  • The indexing of the data takes too long
  • The verification process takes way to long
  • The process associated on multi-level back up’s are very tough.  One job needs to be completed before another starts.  We tried to set up a single job where we backed up the data to drives and then to tape.  This simple process took almost two days for 4TB.